We started using Frigore services a year ago due to repeating issue with other logistic providers, leading to our NPD samples not arriving in good condition or at all. Les and the team provide great personal service and are always happy to help, ensuring the delivery arrives as despatched. We have had a few occasions where we needed to dispatch specific goods and Frigore has always advised the best way to go about this. Their online portal system is simple and straight forward to use including tracking past orders if the team member who organised the dispatch is off site. In addition to the temperature controlled element we have also used SCS for spot bulk collections with great service from start to finish.’
We placed an order for some of our frozen samples to be moved from Lancashire to our head office. They arrived in perfect condition the following morning. The insulated box is robust, the refrigerant easy to pack with and the outer cardboard box was sturdy with a really good logo. Frigorè even sent up some of their freezer grade tape to allow us to re-use the box for an Export to Germany. They took care of all the booking and emailed us the label to print out and attach to the box using the document wallet provided. We froze down the gel to -28 ºC, packed using the original frigorè kit provided, and it was delivered to Germany at 0900 hrs the following day.
Superb service, a lot cheaper than using dry ice, delivered to door the morning after despatch, and we received an automatic proof of delivery shortly after the goods were received. We won’t be going back to using dry ice.
We sent 6 boxes of frozen to the Frigorè depot in Burnley. They packed and despatched the same day and it was delivered at -20 ºC the following morning to our customer in France. Their specialist frozen gel and insulated box worked perfectly and both ourselves and our customer were delighted not just with the service but also the presentation.
Frigorè guided us through the export process to China, we delivered to their Heathrow Depot and our pallet was delivered to the Coldstore in Beijing in perfect condition awaiting customs clearance. China is a tricky market and we would not have undertaken such a project without the support of Frigorè, thoroughly recommended.